Contact us
Questions about a piece, an order or a delivery? Email our customer care team with the product name or your order number.
Customer care
support@novacrestdigitalliving.com
Monday–Friday, 09:00–17:00 UK time (GMT/BST), excluding UK bank holidays. We aim to reply within two working days.
Business & returns address
Novacrest Digital Living LLC
2450 Shelbyville Rd
Louisville, KY 40207
United States
This is a US address. Please contact us before arranging a return so we can provide routing instructions or organise collection where appropriate. Contacting us does not remove your statutory cancellation rights.
Help us find your order
Include your order number, name and a brief description of your enquiry. For damage or missing parts, photos of the item and packaging help us arrange a solution. Do not email payment card details or identity documents.
Telephone
UK telephone: +44 7725 227180
US telephone: +1 469 653 6274