Privacy & cookies

Last updated: 20 October 2026

Who is responsible

Novacrest Digital Living LLC is responsible for personal information collected through this store. Address: 2450 Shelbyville Rd, Louisville, KY 40207, United States. Privacy enquiries: support@novacrestdigitalliving.com.

Information we use

We may collect your name, email, telephone number, billing and delivery addresses, order details, customer-care correspondence, account information and technical information needed to run and secure the website, such as IP address and browser information. We do not need identity documents for ordinary furniture enquiries. Do not send payment card details by email.

Purposes and legal bases

We use order and contact details to take steps at your request and perform a sales contract, including fulfilment, delivery, returns and customer support. We process accounting records where required by law. We use necessary technical data to operate and protect the store based on legitimate interests, considering your rights. Where consent is required for optional cookies or marketing, we obtain it separately; you may withdraw it at any time.

Who receives information

Information necessary for an order may be shared with our hosting provider, order-management services, delivery carriers, payment providers selected at checkout and professional advisers where appropriate. They receive only information needed for the relevant service. Payment providers process payment data under their own privacy terms; this store does not ask you to email full card details. We may disclose information where legally required.

International processing

We operate in the United States and information may be processed outside the UK. Where UK data protection law requires safeguards for an international transfer, we must use an applicable lawful transfer mechanism, such as an approved contractual arrangement or an applicable adequacy framework. Contact us for details of safeguards relevant to your information.

Retention and security

We retain order and accounting information for applicable legal and tax requirements, and correspondence for as long as needed to resolve enquiries or disputes. Account information is retained while the account is needed, subject to legal obligations. We restrict access and use reasonable safeguards; no internet service can promise absolute security. You may ask us for information about the retention period applying to a particular record.

Your rights

Depending on applicable law and circumstances, you may request access, correction, erasure, restriction, portability or object to processing. You may withdraw consent without affecting prior lawful processing. Email us to exercise your rights. We may reasonably verify identity, but only request what is necessary. You may complain to the UK Information Commissioner’s Office at ico.org.uk.

Cookies and similar storage

The store uses necessary cookies for the basket, checkout session, security, sign-in and your saved preferences. WooCommerce cookies may include woocommerce_items_in_cart, woocommerce_cart_hash and wp_woocommerce_session_; WordPress sign-in cookies are used when you log in. Basket cookies are generally session-based; the WooCommerce session normally lasts up to two days. Exact duration can depend on configuration.

Optional analytics and advertising tracking are not part of this initial store configuration. If added later, this policy and consent controls must be updated before optional tracking starts. You can manage or remove cookies in your browser; disabling necessary cookies may stop basket and checkout functions from working.

Children and updates

This store is intended for adults purchasing furniture. We do not knowingly seek personal information from children. We update this notice when relevant processing changes and show the revision date above.