Delivery information
Last updated: 20 October 2026
Where we deliver
We deliver to addresses within the United Kingdom, including England, Scotland, Wales and Northern Ireland. We do not offer delivery outside the UK through this storefront. A complete street address and postcode are required; large furniture cannot be delivered to PO boxes.
Free delivery
Standard delivery is free on all orders. There is no minimum spend and no separate standard shipping charge at checkout.
Dispatch and delivery times
| Stage | Estimated time |
|---|---|
| Order preparation | 1–2 working days |
| Transit after dispatch | 3–7 working days |
| Total estimated time | 4–9 working days from order confirmation |
Working days are Monday–Friday, excluding relevant public holidays. These are estimates, not a guaranteed delivery date. Customs processing, weather, remote access and carrier disruption can affect transit. We will contact you if we become aware of a material delay. Your statutory rights relating to late or failed delivery remain unaffected.
Dispatch origin
Orders ship from Novacrest Digital Living LLC, 2450 Shelbyville Rd, Louisville, KY 40207, United States. This is international delivery from the USA, not domestic UK dispatch.
Import taxes
The prices shown for UK orders include applicable UK VAT and import duties. Novacrest bears the import VAT, customs duty and import-clearance charges associated with delivery from the United States. Standard UK delivery is also free. You will not be asked to pay additional import VAT or customs duty when your order arrives.
If a carrier requests an import payment, contact us before paying so we can resolve it with the carrier. If you have already paid an import charge that we should have covered, send us the carrier receipt and order number so we can reimburse the eligible charge. This does not affect your statutory rights.
Tracking and furniture access
We provide available tracking or delivery arrangements after dispatch. Check the product dimensions and your doorways, stairways and access route before ordering. Do not assume assembly, room-of-choice delivery or packaging removal is included; ask us to confirm any access or service requirement before purchase.
Damage, missing items or delay
Email support@novacrestdigitalliving.com with your order number. Please report visible damage promptly and keep packaging where practical; photos help us investigate. There is no 24- or 48-hour deadline that removes your statutory rights. If an item is lost or arrives damaged, we will arrange an appropriate remedy and bear reasonable related return or collection costs.